Return & Refund Policy (online merchandise)

At Pitman Customs, all merchandise is made-to-order and fulfilled through our print-on-demand partners. Because each item is created specifically for your order, we do not offer returns or exchanges for reasons such as wrong size, buyer’s remorse, or change of mind.

However, we always want you to be satisfied with your purchase. If your order arrives damaged, misprinted, or incorrect, we will replace it at no additional cost.

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Damaged, Defective, or Incorrect Items

If your item arrives with a defect, printing issue, or you received the wrong product, please contact us within 7 days of delivery with:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will work directly with our print provider to send a replacement as quickly as possible.

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Non-Returnable Items

Because products are printed on demand, the following cannot be returned:

• Wrong size ordered

• Change of mind

• Incorrect address provided by the customer

• Normal wear and tear

Please double-check your shipping information and size selections before placing your order.

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Cancellations

Orders cannot be canceled or changed once production has started. Most orders begin production within 12 hours of being placed.

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Lost Packages

If your package is lost in transit, contact us and we will assist with filing a claim or arranging a replacement when eligible.

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Contact Us

For order issues or concerns, email us at:
(PitmanCustomGarage@gmail.com)
We’re here to help make it right.